All orders need to be submitted by email, fax, or phone. Accurate product numbers and/or descriptions are required on all Purchase Orders. If there are any questions regarding a product or an invoice, please contact our Sales Support Staff at firstname.lastname@example.org or 210.777.6502
An Estimate will be emailed back to you as an acknowledgment of your Purchase Order. To continue the order process, please review the e-mail and send back confirmation.
After we receive confirmation of your Estimate, we will then send you a finalized version, also known as a Sales Order. Please allow us 7 business days for processing your Sales Order. For all pedicure spa orders, please allow 14 business days for processing. Please note that this timeframe does not include shipping time.
The first day of processing begins after the receipt of written confirmation of the Sales Order and completion of payment. Processing includes picking, packing, and delivery of the packed items to a shipping carrier. Any issues in the process will cause unexpected delays in the fulfillment of the order.
Any expedited shipping order must be confirmed and paid off in full before 12:00 PM that day.
Order cancellations will be approved or denied on a case to case basis. Orders that have been packed and are ready to ship will be subject to a 25% restocking fee.
TBBSupply reserves the right to adjust, change or cancel any and all orders due to errors in the order process, incorrect pricing and/or incorrect shipping costs.
TBBSupply accepts checks, bank deposits and all major credit cards with the exception of American Express. For check payments, please allow 7 business days for processing. Once the check has cleared, we will process your order and have it shipped.
A $25 fee will be imposed on all Non Sufficient Funds. Any pending orders will be held until payment is received in full. In the case of a past due balance, all pending orders will also be put on hold until the balance is paid off in full.
All orders must be paid in full before leaving TBBSupply's warehouse.
All returns must be authorized beforehand by both TBBSupply and TBBSupply's Authorized Distributors. For authorization, please go to our site aTBBSupply.com and fill out our Service Request Form and one of our TBBSupply Service Representatives will contact you for further assistance.
Once the return merchandise has been received by TBBSupply, a refund and/or credit will be processed within 7 business days. Any refund and/or credit that is issued will be based strictly upon the transaction between TBBSupply and the Distributor; any prices involved in a transaction between the Distributor and the consumer will not be taken into consideration.
New unused products in their original packaging are eligible for a full refund if sent back to TBBSupply within 30 days from the delivery date. Returned products without its original packaging, will be subject to a minimum restocking fee of 25%.
After 30 days from the date of delivery, no return requests will be accepted regardless of the reason or condition of the product. TBBSupply is not responsible for any shipping charges in regards to a declined return and any such products can be disposed of at TBBSupplydiscretion after 7 business days.
Original shipping charges are non-refundable, and TBBSupply is not responsible for any expenses incurred in the return process.
All returned products will be subject to inspection. If upon inspection TBBSupply discovers damages due to improper packaging or customer misuse, then additional fees may be imposed.
Custom items, clearance products, and special orders are ineligible for any returns or exchanges. Any products that have already been installed and/or connected to plumbing (including but not limited to shampoo backwash units, pedicure spas, etc.) are ineligible for returns/exchanges.
Kit items may not be partially refunded - all parts of the kit items must be present to be eligible for a refund.
Clearance items are considered final sale and non-refundable, and are not eligible for any returns or exchanges.
If TBBSupply issues a Call Tag or Shipping Label to have a product returned to our warehouse, the customer has 7 days to ship out said product back to TBBSupply. If the tracking has not been activated after 7 days, the consignee is liable for additional fees, full value of the product, or anything else TBBSupply deems as suitable for the situation.
Shipping charges are estimated as accurately as possible, but may be subject to change if vital shipping information is not provided at the time the shipping quote is requested or if product availability changes.
Small package orders will be shipped via Ground Service. Small package is defined as when a package’s length plus girth [(2 x width) + (2 x height)] combined is below 130 inches (330cm).
Large or fragile package orders will be shipped via Less Than Truckload (LTL) using a Freight Carrier. Expedited services and accessorial services, such as Lift Gate and Inside Delivery will be additional. Large package is defined as when a package’s length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches (330cm).
Requests for in-person pickup or 3rd Party pickup may be approved at the discretion of TBBSupply. Distributors who choose to use their own freight carrier has the option to provide TBBSupply with a Bill of Lading and schedule their pick-up during TBBSupply's dock hours which are between 3-5 PM CST. We will ship your order by Collect or Third Party Billing. Distributor-provided BOLs must be paid by Collect or Third Party Prepaid. By choosing to use your own shipping, Distributor and/or Consumer assumes full responsibility of the shipment in regards to freight claims and damages. A Handling Fee of 1% will be applied to all 3rd Party Freight orders. All in-person pickup requests need to be placed a minimum of two hours in advance. Local pickup times are between 9-3 PM CST.
When you receive your shipment, please verify the number of pieces and pallets before you sign the Delivery Receipt. It is your duty to educate your customers on the proper procedure(s) for receiving shipments. Any damages to pieces/pallets or missing items must be noted on the Delivery Receipt. If the shipment arrives without a pallet, shrink-wrap, or straps then please note “possible concealed damage” and contact TBBSupply immediately. TBBSupply highly recommends taking pictures of all shipments before removing any packaging material.
When you sign the Delivery Receipt without noting any damages, then you are saying that the shipment arrived in good condition and with no missing pieces.
If there is any type of shipping discrepancy such as visible or concealed damage, missing boxes or pallets, etc., the Distributor needs to contact and report them to TBBSupply within 72 hours, otherwise any possible service requests will be denied.
If there is an issue with your shipment, please keep the shipping cartons and materials until the problem has been resolved or the claim has been acknowledged and settled. Pictures of the damaged product in questions must be provided to TBBSupply's Service Team to help determine the best possible course of action.
If products are delivered to the Distributor and/or consumer and the shipment is refused for reasons other than shipping damage, then the Distributor will be subject to a 25% restocking fee plus all applicable freight charges.
If proper freight receiving protocol is followed, TBBSupply will attempt to rectify the situation to the best of our ability. However, if proper shipping protocol is not followed, then TBBSupply will be unable to guarantee any resolution for the damaged shipment.
All products offered by TBBSupply are covered by a limited parts warranty that begins the same day the product is delivered. TBBSupply Clearance items and TBBSupply Container Orders are not eligible for warranty or service and are priced accordingly. TBBSupply warranty only applies to the original buyer and is nontransferable. Any extended warranties must be made through a written binding contract between TBBSupply and the buyer.
TBBSupply warranty is only active in the continental U.S. Should a customer require service outside of the designated area thenTBBSupply will not be responsible for any shipping fees or duties that may accrue during the service process.
Any requests for warranty service will require the approval of TBBSupply beforehand and can be obtained by filling A service request form @ TBBSupply policies page . Requests for warranty service may be resolved by issuing replacements parts, replacement of complete units, a refund or warranty repair services. Any such resolution completed in full shall constitute the fulfillment of any and all duties by TBBSupplyin regards to the warranty of its products. Such resolutions are the sole remedies available to the Distributor and/or consumer.
In the case of missing parts, customers have 7 days to conduct their inspection and report any missing components.
In the event that a product needs to be shipped back to TBBSupply for warranty service and the Distributor and/or consumer has had the product for 30 days or less from the date of delivery, TBBSupply will assume responsibility of shipping in both directions. After 30 days, the buyer is responsible for the shipping to return the product to TBBSupply and TBBSupply will bear the responsibility of return shipping. Any packaging costs will be assumed by the buyer and shipping damages caused by improper packaging Will not be excepted by TBBsupply. TBBSupply warranty service only covers standard shipping, if expedited shipping is needed then the extraneous costs will be passed onto the buyer.
Labor, parts or unit replacements shall not constitute the extension or renewal of the warranty period. Warranty service that necessitates shipping the unit back to TBBSupply will require a minimum wait time of 7 business days for diagnostics and/or repairs.
All items are covered under 1 Year Limited Parts Warranty with the exception of standalone electronic appliances such as facial machines, towel warmers, sanitizers, etc., which are covered for a period of no more than six months from the date of delivery. The limited parts warranty offered by TBBSupply does not cover damages incurred by wear and tear, extensive or heavy use, abuse, tampering, modification or mishandling. Commercial standards allow for color variations which TBBSupply has no control over, therefore this warranty does not extend to color, grain, or texture. The warranty does not extend to fading, staining, tears or wear, which have more to do with the environment and care the product was subjected to.
In the case that the item sent in for repair is found to be in perfect working condition, a labor fee will be charged and the customer will be responsible for the return shipment.